Mel Bet Privacy Policy –
How We Protect Your Data

01 Introduction

This Privacy Policy explains how Mel Bet ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the Mel Bet website and services. We take your privacy seriously and are committed to handling your personal information responsibly and transparently.

By registering an account on Mel Bet, making a deposit, or simply browsing the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not use the Mel Bet platform.

This policy applies to all personal data collected through the Mel Bet website, mobile application, customer support channels, and any other touchpoints where you interact with the platform. It should be read alongside our Terms and Conditions.

02 Data We Collect

Mel Bet collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use the site, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is strictly required by law or for responsible gaming purposes.

03 How We Use Your Data

Mel Bet uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The main purposes for which we use your data are:

• To create and manage your Mel Bet account and verify your identity.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To detect and prevent fraud, cheating, and other prohibited activities on the platform.
• To provide customer support and respond to your enquiries.
• To send you important account-related notifications, such as transaction confirmations and security alerts.
• To send you marketing communications about Mel Bet promotions and offers, where you have consented to receive them.
• To analyse platform usage and improve the quality of our services.
• To enforce our Terms and Conditions and other platform policies.
• To support responsible gaming by monitoring betting patterns and identifying players who may need assistance.

When we use your data for marketing purposes, we will always give you a clear and easy way to opt out. You can update your marketing preferences at any time through your account settings or by contacting our support team.

04 Legal Basis for Processing

Mel Bet processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing is necessary to fulfil our obligations under the Terms and Conditions you agreed to when registering your account — for example, processing your deposits and withdrawals.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including AML, KYC, and tax reporting requirements.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
• Consent: For certain types of processing, such as sending marketing emails or using non-essential cookies, we rely on your explicit consent. You can withdraw this consent at any time.

05 Data Sharing

Mel Bet does not sell your personal data to third parties. However, we do share data with carefully selected third parties where it is necessary to operate the platform or comply with legal obligations. The categories of third parties we may share data with include:

• Payment processors: bKash, Nagad, Rocket, and other payment service providers need access to relevant transaction data to process your deposits and withdrawals.
• Identity verification services: We use third-party KYC providers to verify your identity and age. These providers process your identity documents and return a verification result to Mel Bet.
• Game providers: Third-party game studios that supply games on the Mel Bet platform may receive anonymised gameplay data for technical and quality purposes.
• Fraud prevention services: We share data with fraud detection providers to identify and prevent suspicious activity on the platform.
• Regulatory and law enforcement authorities: We may be required by law to share data with government bodies, regulators, or law enforcement agencies. We will always verify the legal basis for such requests before complying.
• IT and hosting providers: Our technology infrastructure partners may have access to data as part of providing hosting, security, and maintenance services. All such providers are bound by strict data processing agreements.

All third parties with whom Mel Bet shares personal data are required to handle that data in accordance with applicable privacy laws and our data processing agreements. We do not permit third parties to use your data for their own marketing purposes.

06 Cookies & Tracking

Mel Bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain viruses or malware and cannot access other files on your device.

The types of cookies used on Mel Bet include:

• Essential cookies: These are required for the platform to function. They enable you to log in, navigate the site, and use core features. You cannot opt out of essential cookies without disabling the platform entirely.
• Functional cookies: These remember your preferences, such as your language settings and display options, to provide a more personalised experience.
• Analytics cookies: These help us understand how players use the platform — which pages are visited most, where users drop off, and how we can improve the experience. Analytics data is aggregated and anonymised where possible.
• Marketing cookies: These track your activity to help us deliver relevant promotions. They are only placed with your consent.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies may affect your ability to use the Mel Bet platform.

07 Data Retention

Mel Bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with AML and regulatory requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically five years after the end of the business relationship.
• Customer support communications: Retained for up to three years from the date of the interaction.
• Marketing data: Retained until you withdraw your consent or opt out of marketing communications.
• Technical and usage data: Typically retained for up to 24 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When data is no longer required, Mel Bet securely deletes or anonymises it in accordance with our internal data disposal procedures.

08 Your Rights

As a Mel Bet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your request. We will respond within 30 days.

• Right of access: You can request a copy of the personal data Mel Bet holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: In certain circumstances, you can ask us to delete your personal data. Note that we may be required to retain some data for legal or regulatory reasons even after a deletion request.
• Right to restrict processing: You can ask us to pause the processing of your data in certain situations, for example while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to object: You can object to the processing of your data where we rely on legitimate interests as the legal basis, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

09 Data Security

Mel Bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• AES-256 encryption for data stored on our servers.
• TLS encryption for all data transmitted between your device and the Mel Bet platform.
• Strict access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of our platform infrastructure.
• Two-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and potential data breaches.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, Mel Bet will notify you and the relevant authorities as required by applicable law, without undue delay.

You also play a role in keeping your data secure. Use a strong, unique password for your Mel Bet account, do not share your login credentials with anyone, and contact our support team immediately if you suspect unauthorised access to your account.

10 Children's Privacy

Mel Bet is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you are not permitted to register an account or use any services on the Mel Bet platform.

If Mel Bet becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on Mel Bet, please contact our support team at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

Mel Bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification before the changes take effect.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how Mel Bet protects your personal data. Continued use of the platform after an updated policy has been published constitutes acceptance of the changes.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Mel Bet handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

Email us at: [email protected]

For urgent matters, live chat on the platform is the fastest way to reach us. For data rights requests, email is preferred so we have a clear written record of your request.